Chisel Studios Cancellation & Refund Policy

Overview

This Chisel Studios Cancellation Policy explains how refunds, cancellations, and returns work. It applies when you book an event or purchase artwork from Chisel Design AB.

Event Booking Cancellations
(Sip & Paint, Splatter Paint, Studio Rental, Interior Painting Consultations)

We reserve our events and studio time specifically for you. That’s why cancellation terms differ from a standard product purchase:

• If you cancel at least 5 days before your scheduled event, you’re eligible for a full refund.
• If you cancel within 5 days of your event, we may offer a reschedule instead of a refund, at our discretion.
• No-shows are non-refundable.

Art Purchases

If you’ve purchased a piece of art directly from us:

• You have the right to withdraw from your purchase within 14 days of receiving the item. This follows Swedish and EU distance-selling regulations. To qualify, you must return the item in its original condition.
• If we create a piece specifically to your request, Swedish consumer protection law lets us exclude it from this right of withdrawal.
• We process refunds within 5 business days of receiving the returned item.

Shipping Returns

If you need to send an art piece back to us, you’re responsible for return shipping costs. This doesn’t apply if the item arrived damaged or faulty.

Need Help?

If you have a question about a refund, cancellation, or return, contact us at info@chiseldesign.se. We’ll be happy to help.